Frequently Asked Questions
Everything you need to know about your MOZA Racing gear.
What is the typical shipping lead time for MOZA products?
Orders for in-stock items are typically processed within 2-5 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
Are MOZA Racing wheel bases compatible with consoles?
Most MOZA bases are designed for PC. However, specific models like the R3 bundle are Xbox compatible. For other bases, a third-party converter may be required for console use.
What is your return policy for sim racing hardware?
We offer a 14-day return policy for products in their original packaging and unused condition. Please note that return shipping costs and restocking fees may apply.
How do I update the firmware on my MOZA devices?
You can easily update your firmware using the MOZA Pit House software. Simply connect your device via USB, open Pit House, and follow the prompts in the 'Cloud' or 'Update' section.
Do MOZA products come with a manufacturer warranty?
Yes, all MOZA Racing hardware comes with a limited 12-month warranty covering manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm for financing in eligible regions.